I have received damaged or incorrect goods, what is the procedure for returns?
In the rare event of a customer receiving an incorrect item, AnkaraQueenwill, upon receipt of the returned incorrect item, send the correct item and refund the return postage.
AnkaraQueenstaff take considerable time and care in packing the goods to ensure their safe arrival to the customer. If a product has been damaged in transit or is faulty, please contact us within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by first class post.
Can I return the products ordered for an exchange or refund?
All goods must be returned unused, unopened and in the same condition as they were originally dispatched by AnkaraQueen. We will not accept, for exchange or refund, any item which has been used or is not in the exact condition in which it was dispatched by us.
You must contact us by email to confirm which items are being returned. You will be requested to return the goods by first class post (we recommend you obtain Proof of Posting) and you will be required to pay the cost of returning the goods and obtaining any insurance for higher value returns. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time.
Can I cancel my order?
Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem. To do this, email us with your order number to hand. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do, you may refer to our returns policy for the next stage.
What payment methods are available at checkout?
We accept paypal as the default mode of payment.
How many loyalty points do I earn per purchase?
You earn 25 loyalty points for every pound you spend, rounded up to the nearest pound. So,if you buy one item for £25, you’ll earn approximately 750 loyalty points. If you purchase an item at a discounted promotional price, the number of loyalty points you earn will be based on the promotional price.
Do my loyalty points ever expire?
Loyalty points expire 12 months after they’re applied to your account, upon cancellation of your VIP membership or AnkaraQueenaccount, or termination of the AnkaraQueenVIP Loyalty Programme
How do I redeem my loyalty points?
Once you’ve accumulated 2,000 loyalty points, you can start redeeming them for any products you fancy from our website, or you can save them. Accumulate 4,000 loyalty points, and you can redeem for higher value items. Save your loyalty points further and at 6,000 loyalty points, you can redeem for even better fab rewards! To redeem loyalty points, add eligible reward items to your cart at checkout or through My Account.
How to return/exchange your item?
Email us with your Order ID and tell us if you’d like to make an exchange or return for a credit/full refund*.
Where do you deliver to?
We deliver to any destination within the UK and to All Countries (except designated hostile countries). Standard delivery charges apply.
How much is delivery?
All orders £25 & over sent via standard delivery to destinations within the UK are delivered FREE of charge. There is a minimum £3.95 standard delivery charge for items below £25. Please allow 5-7 working days for delivery. Express delivery (2-3 working days) is also available for orders over £25 & over at aaminimum standard delivery charge of £3.95.
When can I expect my order to arrive? Can I track my order?
Orders are typically processed within 3 working days. As soon as your order is dispatched, you will be provided with a order delivery number via email. Please allow 5-7 working days for standard delivery and 2-3 working days for express delivery.
How do I become a VIP Member?
You’re automatically made a VIP Member when you make your first purchase, and if you choose not to checkout as a Guest member. As a VIP, you’ll receive members-only pricing from £25 per purchase, as well as other private perks
Can I cancel my AnkaraQueen VIP membership?
You may cancel your JustFab VIP Membership at any time. There is absolutely no cancellation fee.